Issue a visitor parking pass

Create a visitor parking pass for a unit from the front desk. You need access to Visitor Parking for the building.

conciergesecuritymanagerOpen in app
  1. Open Visitor Parking from the sidebar under Operations.
  2. If you manage more than one building, open the building filter (Filter by building) and select the building.
  3. Click New pass.Visitor Parking header with New pass — Header showing Visitor Parking title and New pass button
  4. Select Unit, then Resident.
  5. Select Parking lot, then Parking rule.

    Tip: The rule summary under the form shows requires approval or auto-approve when allowed.

  6. Enter Visitor name and License plate. Optionally fill Visitor phone, Visitor email, and Vehicle (make/model/colour).
  7. Set Date From, Time From, Date To, and Time To.
  8. Click Check Availability, then select at least one pass type under Pass types.

    Tip: Status can be Available, Overlimit, or Not Available. Only Available and Overlimit can be selected. If you change dates or times, click Re-check.

  9. Click Continue. If Disclaimer or Terms appears, review it; on Terms, check the acknowledgement box if shown, then click Continue until you reach Summary.
  10. Review the summary, then click Confirm.

Result: A toast confirms the pass was created (for example {booking number} created). If the rule requires approval, the toast includes · pending approval and the pass appears on the Pending tab.

Related articles

  • Approve a parking pass requestApprove or deny a visitor parking pass that is waiting for staff approval. You need access to Visitor Parking, and the parking rule’s pass type must have Requires staff approval turned on.
  • Override a parking limitIssue a visitor parking pass even when the suite or plate is over a configured quota. You need access to Visitor Parking, and the pass type must allow over-limit bookings (see tip below).
  • Configure visitor parking rulesSet parking lots, rules, pass types, limits, and approval behavior for a building. You need permission to open building Settings for Parking Pass.

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