File an incident report
Create a formal incident record for something that happened at the building. You need a staff account with access to Incident Reports.
- Open Incident Reports from the sidebar under Security.
- Select the building in the building filter if more than one building is available.
- Click Report.Incident Reports header with Report — Incident Reports page showing the Report button
- In Report incident, confirm Building.
- Choose Incident type.
- Optionally enter Summary (optional).
- Enter Description (what happened, when, who was involved, and what action was taken).
- Enter Report Area (for example Lobby or a unit).
- Optionally set Resident (optional), Reported By, Happened at, Severity (optional), and Attachments.
- Click File incident.
Result: You see an incident created confirmation, and the new report appears on the Today or All tab.
Related articles
- Update or archive an incident — Correct incident details, add a comment, or archive a finished incident. You need a staff account with access to Incident Reports.
- Configure incident report settings — Set the incident rule name, staff email notifications, and which buildings share the rule set. You need a manager account that can open building Settings.
Was this article helpful?