Schedule, reschedule, or unsend a merge
Queue an email merge for later, change that time, or stop a send that has not fully delivered yet. You need staff access to Email Merge for the building.
Schedule a send from compose
- Open Email Merge, select the building, then click Compose (or open a draft).
- Fill To, Subject, and the message as usual.
- Click Schedule.
- In Schedule send, pick a future date and time (within the next 90 days).Schedule send dialog with date-time picker — Schedule send dialog with Cancel and Schedule buttons
- Click Schedule.
Result: The mailing appears under the Scheduled tab with status Scheduled.
Reschedule or send early
- Open Email Merge and select the building.
- Open the Scheduled tab (or find the row under All).
- Click the scheduled mailing row to open the scheduled preview.
- To change the time, click Edit time, pick a new time, then click Update schedule.
- To send immediately instead, click Send now.
- To cancel the schedule and edit the content, click Edit email (this cancels the schedule and opens the draft in compose).
Result: The send time updates, the email sends now, or you return to compose to edit the draft.
Unsend during the pending window
If your account has 3-minute unsend window enabled (Email Merge settings → Draft & delivery), a just-sent mailing stays Pending briefly.
- Open the Pending mailing from the list (or the detail that shows Sending in).
- Click Cancel sending.
- In Cancel sending?, confirm with Cancel sending.
Result: The email is not delivered. You can also click Send now in that dialog to skip the remainder of the hold and dispatch immediately.
Tip: After the countdown ends, Cancel sending is no longer available. Calendar-scheduled mailings use Edit email / Edit time instead of the pending unsend flow.
Related articles
- Compose and send an email merge — Send a personalized email to selected residents from Email Merge. You need staff access to Email Merge for the building.
- Use or edit an email template — Reuse saved subject and body content from the Templates tab in Email Merge. You need staff access to Email Merge and a building selected (templates are saved per building).
- Select email merge recipients with AI — Describe a group in plain language and add matching people to the To line. You need staff access to Email Merge for the building.
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