Issue a key or fob
Sign a key or fob out to a resident, vendor, or staff member so the log shows who has it and when it is due back. You need a staff account with access to Key Log, and the key must already be in inventory with status Available.
- Open Operations → Key Log in the sidebar.
- Confirm the correct building is selected with the building filter (aria-label Filter by building).
- Select the Available tab.
- Find the key — use Search key, unit, person… if needed.
Tip: If the key is not in the register yet, click New key, fill Key ID / label *, choose Type and Unit / area, then click Create key.
- Click Sign out on that row (or open the key and click Sign out under Ready to sign out).Available key row with Sign out button — Key Log list showing an Available key and the Sign out action
- Optionally search and select a resident under Resident (optional) to prefill the person fields.
- Enter Person taking key * (full name).
- Choose Person type (for example Resident, Vendor, or Staff).
- Enter Reason *, set Expected return (hours), and complete Signature if your building requires it (or check Save without signature when allowed).
- Click Sign out key.
Result: You see a success toast such as “Key [ID] signed out to [name]”, and the key moves to status Signed out on the Active tab.
Related articles
- Return a key or fob — Check a signed-out key or fob back into the front desk and record its condition. You need a staff account with access to Key Log.
- Reconcile keys at shift end — Confirm what is still out before you hand off the desk by reviewing the Out list in Key Log. Overdue keys stay on that list with a row badge. You need a staff account with access to Key Log. There is no separate Reconcile button — use the tabs below.
- Archive a key from inventory — Hide a key or fob from the active register without deleting it. History stays on the key, and you can bring it back later. You need a staff account with access to Key Log.
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