Pass-on log
Hand the building cleanly between shifts.
Overview
A chronological list of notes the next shift must read. Used for things that don't fit in another module: a noisy contractor coming back tomorrow, a fire panel sounded twice last night, a resident returning from vacation expects a parcel.
Who uses this
Every shift on the front desk and security.
Open the feature
Front Desk → Pass-on log.
Step-by-step
- Add a note as soon as the event happens — don't batch.
- Tag with priority and category.
- The next shift opens the log; high-priority items appear first and require an acknowledgement.
- Resolved entries are marked Done and stay searchable.
Settings & permissions
All front-desk roles can create entries; managers can edit/delete with audit.
Multi-building tips
Per-building log.
Notifications
Optional summary email at the end of each shift.
Reports & exports
Search by date, category, author. Export CSV.
Troubleshooting
- Acknowledgement not appearing. Make sure the entry is marked Requires ack.
FAQ
Can residents see this? No — front-desk only.
Glossary
- Ack — acknowledgement that the next shift has read the entry.
Related articles
- Packages — Log, notify, and reconcile every parcel.
- Key log — Issue, return, and reconcile every key and fob.
- Incident reports — Document, route, and follow up on incidents.
- Daily security report — Standardized end-of-shift report for security teams.
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